A customer has gone through the return process and finished shipping the item they want to return. So, what should they do next? Many customers often feel frustrated at this stage because the business owner does not immediately respond via email or other notifications. That's why you should prioritize return emails as a way to share updates about customer returns. That way your customers will feel confident that they have returned the goods according to the instructions and are just waiting for you to exchange the goods or refund them.
Maybe you're wondering if it's a Return email or a return email? As the name implies, Return Email is an email that you send after a customer makes a return and this email is also part of the post-purchase email.
This email will be automatically sent after the customer confirms the return. The email can also provide your customers with important information about returns including details of when returned products were received by the warehouse and whether their returns are eligible. .
You can also use the email to tell customers more about the products and services you provide.
You may be wondering why you need to put in the extra effort by making contact such as sending a return update email. You need to know that customers who have returned items will want to hear from you before they get a replacement or exchange or refund as they expect.
You may also be worried that if a customer exchanges or asks for a refund from you then they won't shop from your store again, right? It seems that from now on, you don't have to worry about losing customers after doing the return process.
In fact, 17.8% of customers who received a refund would return to a store compared to those who did not. In addition, returns also not only result in more customers returning to your store or repeat orders but also shortening their shopping distance or time from one order to another.
Therefore, don't ignore this email after the customer has sent the item to be returned because the customer will feel worried afterwards.
Maybe you're wondering when you should start sending emails with return updates. If you are still confused about this, you can check the three conditions under which you can send a return email to the customer.
When a customer sends an item back to the courier, that's where the customer's worries begin. The packages they send certainly contain a certain value that customers expect to return regardless of whether it is an exchange of goods or a refund. It's just that, after sending the goods back to the courier, all the processes are no longer in their hands and everything depends on the delivery service. To reduce this anxiety, share updates or emails with updates as soon as packages are scanned by the courier operator your business works with. When they receive this email, they will certainly feel relieved and confident that their package is on its way back to you.
Sometimes customers will get this email shortly after they've shipped the returned item. That way, they can know that they have done the return process correctly.
After a few days, your customers may feel anxious while waiting and wonder if the item they returned was successfully returned. What if it gets lost in shipping? What if the package is damaged in transit? This is a question that is often thought by customers and makes them anxious.
Instead of making your customers anxious and wondering, you can send them a return email when the return package arrives at the warehouse. This is especially important if their exchange or refund depends entirely on the goods inspection you or your team perform.
When you proactively tell customers that their returned items are well received, it will build trust in your store or brand because by sending updates, you show your customers care and make them feel more at ease. That way, the return process can increase the likelihood that customers will have a positive return experience and it is not impossible that they will return to buy from your store in the future.
After the returned goods are received and meet the requirements, the customer will then ask when they will get a refund or exchanged goods? To avoid this confusion you can contact the customer as soon as their refund is disbursed or their exchange item has been shipped. By sending a return email that includes this update, you will have a great opportunity to get customers to shop again and provide customers with a pleasant experience after the return process.
Bottom line, sending return emails is not only a great way to give your customers peace of mind, it also gives you another opportunity to remind them how positive the shopping experience at your store was. This can certainly encourage them to return to shop at your store in the future.
Don't leave your customers clueless about their return process. By emailing these three times or conditions into your return process, you can provide your customers with a much more transparent, seamless, and worry-free return experience.
In many cases, you may get customers asking for a refund, but if you have a good return strategy then you can offer other return options such as an item exchange or store credit as a solution so that you will still earn even if the customer requests a return.
You can also ask for feedback from customers about their return process so you can find out if customers are satisfied with the services you provide. If customer feedback is not good, you can identify weaknesses in your return system and fix them immediately.
By using software like ReturnKey, you will easily build stronger relationships with your customers and add value at every stage of your shopping experience. You can also send email updates to customers according to the ongoing return stage and of course without the need to take a long time. You can send emails automatically with the help of software or software like ReturnKey so you can save time and make things easier.